Now that Metcards have been completely withdrawn from service, a number of us are still struggling to get to grips with the new myki system. Although it offers a number of great improvements – the ability to carry a card instead of fumbling around for spare change, and cheaper myki weekend fares – there’s still many, many things which can be done to improve myki. What are your ideas?
Some of the most common complaints include a lack of short-term travel card options, especially for tourists visiting Melbourne. Some of us wonder why the Oyster scheme in London refunds tourists when they return an Oyster card at the end of their holiday, yet myki doesn’t!
It also takes a notoriously long time for online top-ups to be applied to your card – reports of three or more days are quite common. This is due to the way myki manages top-ups – every single myki touch on point needs to be updated with all top-up data on a daily basis, and this apparently takes a few days to filter out in the system. Can you come up with a better system than this?
There’s also the persistent claims that myki is incorrectly charging fares – although we’ve found the MykiLeaks website is a great tool for checking this. According to MykiLeaks, they calculate at least $40,000 in overcharged myki fares each week!
What are your ideas for improving the myki system in Melbourne?